At Nine Casino, the principle of responsible gaming is the cornerstone of the user experience. It is not a constraint, but a philosophy aimed at guaranteeing a secure, transparent, and fully controlled entertainment environment. The platform is equipped with an arsenal of proactive management tools, allowing each player to define their own rules and ensure that gaming remains a source of controlled pleasure.
For an immediate understanding of the protection mechanisms at your disposal, the table below provides a summary of the responsible gaming features integrated into every Nine Casino account. These instruments are designed to be easy to access and use from your personal area.
|
Management Instrument |
Operation |
Strategic Purpose |
|
Deposit Limits |
Definition of financial caps (day, week, month). |
Proactive and strict budget management. |
|
Loss Limits |
Setting a net loss threshold not to be exceeded. |
Prevention of losses beyond the comfort threshold. |
|
Wager Limits |
Control of the cumulative amount of bets over a period. |
Mastery of the overall volume of gaming activity. |
|
Reality Checks |
Periodic notifications on session duration and status. |
Maintaining a clear awareness of time spent. |
|
Cooling-Off Period |
Voluntary account freeze for a duration of 24h to 6 weeks. |
Taking a quick and temporary step back. |
|
Self-Exclusion |
Long-term account suspension (temporary or permanent). |
Powerful tool for sustainable gaming management. |
|
Activity History |
Transparent access to game and transaction history. |
Allows for personal and objective analysis. |
All of these tools form a complete control ecosystem, placing the player at the center of the decision-making process. The objective is to transform gaming management into a conscious and personalized approach.
Assistance and guidance are essential components of Nine Casino's responsible gaming policy.
Every player has unrestricted access to their transaction and gaming session history via their profile. This crucial feature ensures absolute transparency, allowing for detailed tracking of deposits, withdrawals, wagers, and results for accurate self-assessment.
The Nine Casino customer service is composed of a team specifically trained in the principles of responsible gaming. These agents are able to guide players in using limitation tools and to provide information on help organizations. You can reach them by email at [email protected].
For external, specialized, and confidential support, Nine Casino encourages players who feel the need to contact professional organizations, in accordance with the recommendations of the ANJ (Autorité Nationale des Jeux).
Gambling Therapy (multilingual service)
SOS Joueurs
Adictel
Joueurs Anonymes France
Preventing minors from accessing gambling is an absolute and non-negotiable priority for Nine Casino. Registration and use of the platform are strictly forbidden to anyone under the age of 18.
An age verification protocol is systematically applied upon account creation and before the processing of financial transactions. Any attempt by a minor to register constitutes a serious violation of the terms of use and leads to the immediate blocking of the account.
For households where a computer is accessible to multiple family members, the use of filtering software is strongly recommended to block access to gambling sites. The following solutions are among the most reliable:
GamBlock®
Net Nanny
Solid Oak Software
CyberPatrol
Controlling expenses is at the heart of healthy gaming habits. Nine Casino integrates financial limitation tools designed for absolute and customizable control.
The Deposit Limit tool is your main ally for budget management. It allows you to set a deposit cap over different time scales:
Daily (rolling 24h): For very short-term control.
Weekly (rolling 7 days): For medium-term management.
Monthly (rolling 30 days): For a global budget overview.
A request to reduce a limit is always applied instantly. Conversely, any request for an increase is subject to a mandatory 24-hour cooling-off period, an essential security measure to confirm that the decision is well-considered.
The Loss Limit allows you to define the maximum net amount you are willing to lose over a given period (day, week, month). If this threshold is reached, the system prevents you from betting further until the period resets, thus protecting your gaming capital.
This tool regulates the total amount you can bet, regardless of whether you win or lose. The Wager Limit is ideal for players who wish to control their volume of gaming activity rather than the net financial result.
Time management is just as vital an aspect as financial management. Nine Casino offers features to help you stay aware of the time you dedicate to gaming.
Activated at regular intervals (e.g., every hour), Reality Checks are messages that appear on the screen. They remind you of your session duration and display a summary of your wins and losses, prompting you to review your activity.
With Session Limits, you can pre-define the maximum duration of your gaming session. Once this duration has elapsed, you will be automatically logged out, which forces a break and prevents excessively long sessions.
Nine Casino provides a structured framework to allow players to take a step back, whether for a short period or in a more definitive manner.
The Cooling-Off Period is a short-term account suspension tool, which can be activated in a few clicks. The player can choose to block their account for a duration ranging from 24 hours to 6 weeks. During this time, deposits and gaming are disabled.
Self-Exclusion is a more formal and longer-term measure, implemented by contacting customer support.
This option allows the account to be suspended for a long and defined period (e.g., 1 year or 3 years). The account becomes inaccessible, and Nine Casino commits to preventing the opening of new accounts by the same user.
For a radical decision, permanent exclusion leads to the definitive closure of the account, with no possibility of reopening it in the future.
The reactivation of an account after a temporary self-exclusion is never automatic. The player must make an explicit request. A 24-hour cooling-off period may be applied before reopening to ensure the soundness of the decision.
Go to the "Responsible Gaming" section of your account profile. There, you can specify the caps you do not wish to exceed on a daily, weekly, or monthly basis. A decrease is effective immediately; an increase takes 24 hours. Yes. For a short break (24h to 6 weeks), use the "Cooling-Off Period" feature in your settings. For a long break (6 months and over), ask customer support to activate a "Temporary Self-Exclusion". Yes, trust is a priority. Nine Casino uses a rigorous responsible gaming policy, advanced control tools, data encryption, and identity verification to ensure a completely secure and reliable gaming environment. The customer support team is trained to help you. Send an email to [email protected] for any questions about setting limits, taking breaks, or for a referral to external help services. Your balance remains safe in your account. However, it will not be accessible for the entire duration of the self-exclusion. You will be able to retrieve it at the end of the suspension period, subject to reactivation procedures. The Loss Limit is triggered when your net losses (wagers - winnings) reach a certain threshold. The Wager Limit, on the other hand, is triggered when the total amount you have bet reaches a certain threshold, whether you have won or lost. It is a control on the volume of activity.How can I set a limit on my deposits at Nine Casino?
Is it possible to take a break on Nine Casino?
Is Nine Casino a trustworthy site for players?
How can I get help with the responsible gaming tools?
What happens to my account balance during a self-exclusion period?
What is the difference between a Loss Limit and a Wager Limit?
